Privacy Policy

1. Privacy Policy

This Privacy Policy explains how Cleanshyn ("CleanShyn", "we", "us" or "our") collects, uses, stores, processes and protects information when you use our website, customer mobile application, service-provider application, administrative systems or related services.

By using our services, you acknowledge that your information may be processed as described in this Privacy Policy. Where consent is required by applicable law or platform policy, we will request consent before collecting or using the relevant information.

2. Information We May Collect

Depending on the features you use, we may collect the following categories of information:

• Name, mobile number, email address and account profile information.
• Service address, city, area, postal code and location information supplied by you.
• Booking details, selected services, appointment date, time slot, service instructions and service history.
• Payment status, transaction reference, payment gateway reference, invoice information and refund information.
• Customer support requests, complaints, feedback, ratings and reviews.
• Device information such as device type, operating system, app version, browser information and technical identifiers required to operate the application.
• Firebase Cloud Messaging registration tokens used for push notifications.
• Authentication details required for OTP, password-based login or third-party sign-in.
• Location information where you choose to enable location-based features.
• Images, documents or other content voluntarily uploaded for a feature that specifically requires such content.
• Security logs, login records, booking activity and information used to detect misuse, fraud or unauthorized access.

3. Information You Provide Directly

You provide information when you register an account, enter a service address, create a booking, make a payment, contact support, submit feedback, request a refund or update your profile.

You are responsible for ensuring that the information you provide is accurate and that you have authority to provide information relating to another person, address or property where applicable.

4. Location Information

Cleanshyn may use approximate or precise location information to help identify your service location, display relevant service areas, calculate availability, assist with navigation, enable live service tracking or support the delivery of a booked service.

Where a provider or service-partner application uses location during an active service, location may be processed to support navigation, assignment, arrival verification and service tracking. Background location will only be used where a specific feature requires it and where required permissions and disclosures have been provided.

You may disable location permission through your device settings. Certain location-dependent features may then be unavailable, and you may need to enter your service address manually.

5. Device Permissions

Our mobile applications may request device permissions only when required for a feature. Depending on the application and feature, these may include:

• Location: to identify service locations, provide directions, calculate availability or support active-service tracking.
• Notifications: to send booking confirmations, OTP-related information, provider assignment, service updates, payment updates and other important notifications.
• Camera or Photos: where a feature allows you to upload a profile image, service-related image or supporting document.
• Network Access: to communicate securely with our servers and third-party service providers.

Permissions can generally be managed from your device settings. Where Google Play or Apple policies require a separate prominent in-app disclosure and consent before accessing sensitive information, such disclosure must be presented in the application before the relevant permission is requested.

6. How We Use Your Information

We may use information for the following purposes:

• Create and manage your account.
• Authenticate your identity using OTP, password, Google sign-in or other supported methods.
• Process and manage service bookings.
• Assign service professionals and coordinate service delivery.
• Provide live booking, arrival and completion updates.
• Process payments, refunds and transaction reconciliation.
• Generate invoices and maintain business records.
• Send transactional notifications and service messages.
• Provide customer support and resolve complaints.
• Improve application reliability, security and user experience.
• Prevent fraud, misuse, unauthorized access and suspicious activity.
• Comply with applicable legal, tax, accounting or regulatory requirements.

7. OTP and Mobile Verification

We may use MSG91 or another approved communication provider to deliver OTPs and verification messages. Your mobile number and information necessary to deliver the verification message may be transmitted to the provider solely for authentication, security or communication purposes.

You should never share an account login OTP or password with another person. A service-completion OTP, where applicable, should only be shared after the agreed service has been completed.

8. Firebase Services

We may use Google Firebase services for features such as authentication, push notifications, real-time application functionality, security and technical infrastructure.

Firebase may process technical information required to provide these services, including device identifiers, messaging tokens and application-related technical data, subject to Google's applicable terms and privacy practices.

9. Google Sign-In

If you choose to sign in using Google, we may receive information authorized by you and made available by Google, such as your name, email address, profile identifier and profile image. We use this information to create or authenticate your Cleanshyn account.

We do not receive your Google account password.

10. Payments

Online payments may be processed by Razorpay or another payment gateway displayed at checkout. Payment gateways may collect and process payment information directly under their own terms and privacy policies.

Cleanshyn may receive transaction identifiers, payment status, amount, payment method category and other information required for booking confirmation, reconciliation, refunds and support. We do not intentionally store complete card numbers, CVV values or banking passwords on our application servers.

11. Google Maps and Location Services

Google Maps services may be used for maps, location selection, directions, service-area functionality and distance-related features. Information processed through Google Maps is subject to Google's applicable terms and privacy practices.

12. Push Notifications

We may send push notifications relating to bookings, assignments, service status, offers, account activity, payments and other relevant application information.

You may disable push notifications in your device settings. Disabling notifications may prevent you from receiving timely service updates, but it does not prevent essential communications being delivered through other available channels where necessary.

13. Communication

We may communicate with you through push notifications, SMS, phone, email, WhatsApp or other supported communication channels for booking confirmations, OTP verification, service updates, support responses, payment information and other transactional purposes.

Promotional communications, where used, will be handled according to applicable consent and opt-out requirements.

14. Service Providers and Data Sharing

We do not sell your personal information as a product.

Information may be shared with service providers only where reasonably necessary to operate our services, including:

• Service professionals assigned to your booking.
• Payment gateway providers such as Razorpay.
• OTP and messaging providers such as MSG91.
• Cloud and notification providers such as Firebase.
• Mapping providers such as Google Maps.
• Hosting, infrastructure, security and technical service providers.
• Government authorities where disclosure is legally required.

Service professionals should only receive information reasonably required to fulfil the assigned service, such as customer name, service address, booking details and contact information where necessary.

15. Data Safety and App Store Privacy Disclosures

Where our applications are distributed through Google Play or the Apple App Store, we intend for the information provided in the Google Play Data Safety section and Apple App Privacy disclosures to reflect the actual data practices of the relevant application.

If application features or third-party SDKs change, we may update our store disclosures and this Privacy Policy so that the disclosures remain consistent with the application's actual handling of user information.

16. Google Play User Data Requirements

For applications distributed through Google Play, personal and sensitive user data will be handled in accordance with applicable Google Play User Data requirements. Where a feature requires collection of sensitive data that may not reasonably be expected by the user, an appropriate in-app disclosure and consent process should be presented before the relevant access or permission occurs.

The privacy policy displayed in the application and on our website is intended to explain the categories of information collected, their purposes, relevant service providers, security practices, retention and deletion procedures.

17. Apple App Store Privacy Requirements

For applications distributed through Apple's App Store, data collection and use will be represented through the applicable App Privacy information submitted for the application. Device permissions will be requested only where relevant to a feature, and users may manage permissions through iOS Settings.

Where third-party sign-in or other Apple-specific requirements apply to an application, the application will be configured in accordance with the applicable App Store requirements for that feature.

18. Account Creation and Account Deletion

If our application allows you to create an account, you may request permanent deletion of your account and associated personal data.

The mobile application should provide an account-deletion option within the account or profile settings. You may also submit a deletion request through our website or Contact page.

When a valid deletion request is completed, we will delete or anonymize personal information associated with the account except information that we are legally required or reasonably permitted to retain, such as transaction, accounting, fraud-prevention, tax, dispute or legal records.

Account deletion is different from logging out or temporarily disabling an account. Where account deletion is requested, the intent is to permanently remove the account and associated data that is not subject to a lawful retention requirement.

How to Request Account Deletion

• Open the Cleanshyn mobile application.
• Open your Profile or Account Settings.
• Select the account deletion option and confirm the request.
• You may also contact us through the website Contact page and clearly state that you are requesting account deletion.

We may verify your identity before completing a deletion request to protect accounts from unauthorized deletion.

19. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for legal, accounting, fraud-prevention, security, taxation, dispute-resolution or regulatory purposes.

Booking and transaction information may be retained for a longer period where necessary to maintain financial, tax, legal or customer-support records.

20. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure or destruction.

However, no internet service, mobile application, server, database or transmission method can be guaranteed to be completely secure. Users should protect their passwords, OTPs and devices against unauthorized access.

21. Data Accuracy and Correction

You may update certain account information through your profile where the feature is available. You may also contact support to request correction of inaccurate personal information.

22. Your Privacy Choices

Depending on applicable law, you may have rights to request access to, correction of or deletion of certain personal information, withdraw consent where processing is based on consent, or raise a privacy concern.

Some rights may be subject to identity verification, lawful exemptions and mandatory record-retention requirements.

23. Children's Privacy

Our booking services are intended to be used by adults or by persons who are legally capable of entering into service transactions. We do not knowingly design our services to collect unnecessary personal information from children.

If you believe a child has provided personal information without appropriate authorization, please contact us so that we can review the matter.

24. Third-Party Websites and Services

Our website or applications may contain links to third-party websites, payment providers, mapping services or application stores. Their privacy practices are governed by their own policies, and Cleanshyn is not responsible for the content or privacy practices of independent third-party services.

25. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations or data practices change. The updated version will be published with a revised effective date.

26. Privacy Contact

If you have a privacy question, data request or account-deletion request, contact us using the details below.