Refund & Cancellation Policy

1. Cancellation, Rescheduling & Refund Policy

This policy explains the general rules that apply when a Cleanshyn booking is cancelled, rescheduled or refunded. Specific conditions displayed during booking may supplement this policy.

2. Customer Cancellation

You may request cancellation through the application, website or support channel where cancellation is available.

Your refund eligibility may depend on how long before the scheduled service the cancellation is requested and whether a service professional has already been assigned, dispatched or arrived.

3. Free Cancellation

Where the booking interface displays a free-cancellation period, cancellations completed within that period will ordinarily not attract a cancellation charge.

4. Late Cancellation

Where cancellation occurs after the applicable cutoff or after operational costs have been incurred, a cancellation charge or reduced refund may apply.

5. Provider Already Dispatched

If a professional has already started travelling to the service location, a cancellation fee may be deducted to compensate for reasonable travel and operational costs where permitted.

6. Provider Arrival

If the professional has arrived but cannot perform the service because the customer is unavailable, access is denied, the address is materially incorrect or the location is unsafe, the booking may be treated as customer cancellation or unsuccessful attendance.

7. Cancellation by Cleanshyn

If we must cancel a confirmed prepaid booking because a professional is unavailable, the service area becomes unavailable or another operational issue prevents fulfilment, you may be offered rescheduling or an appropriate refund of the eligible prepaid amount.

8. Rescheduling

Eligible bookings may be rescheduled before the applicable cutoff, subject to available time slots and service coverage.

A requested time is not reserved until the new appointment is confirmed.

9. Online Payment Refunds

Approved refunds for online payments are normally sent through the original payment channel where technically possible.

After we initiate a refund, the payment gateway, bank, UPI provider or card network may require additional processing time before the amount becomes visible in your account.

10. Failed or Duplicate Payments

If an amount is debited but the booking is not confirmed, or if you believe the same transaction has been charged more than once, contact support and provide the booking reference and payment reference.

We will review the transaction and coordinate with the payment provider where necessary.

11. Cash-on-Service Bookings

A cash-on-service booking does not create an online refund unless an amount was separately collected electronically.

If a cash amount has already been paid, any adjustment or refund will be handled after verification of the service and payment record.

12. Promotional Discounts

If a booking was paid using a coupon, promotional discount, referral benefit or other non-cash credit, the promotional portion may not be refundable or reusable unless the applicable promotion specifically provides otherwise.

13. Partial Service

If only part of a booked service is completed, any refund or adjustment will depend on the portion delivered, the circumstances of the interruption and the applicable service conditions.

14. Service Quality Complaints

If you believe a service was materially incomplete or not delivered as booked, contact support as soon as reasonably possible with the booking reference and details of the issue.

We may request photographs, service details, provider feedback or other reasonable information necessary to investigate the complaint.

15. Refund Review

Submitting a refund request does not automatically guarantee approval. Each request may be reviewed based on booking records, payment information, service status and other relevant evidence.

16. Refund Processing Time

Once a refund is approved and initiated, final settlement time depends on the payment method and financial institution. Bank and payment-network processing periods are outside our direct control.

17. Refund Destination

Where possible, an online refund will be returned to the same payment source used for the original transaction.

18. Account Deletion and Pending Refunds

If you request account deletion while a payment dispute, chargeback, refund or active booking is pending, information necessary to complete that transaction or comply with legal obligations may be retained until the matter is resolved.

19. Statutory Rights

Nothing in this policy limits refund, cancellation or consumer rights that cannot lawfully be excluded under applicable law.

20. Need Help?

Contact support with your booking ID, registered mobile number and payment reference so that we can review your request.