Terms & Conditions

1. Terms & Conditions

These Terms & Conditions govern your access to and use of Cleanshyn websites, mobile applications and home-service booking facilities. By creating an account, booking a service or otherwise using our platform, you agree to these Terms.

2. Eligibility

You must be legally capable of entering into a binding transaction under applicable law. If you use the service on behalf of another person, property, business or organization, you confirm that you are authorized to do so.

3. Account Registration

You may be required to create an account using a mobile number, OTP, password, email address, Google sign-in or another supported authentication method.

You are responsible for keeping your account credentials secure and for activity performed through your account unless you have notified us of unauthorized access.

4. Accurate Information

You agree to provide accurate contact information, service addresses, booking details and access instructions. Cleanshyn is not responsible for delays or failed services resulting from materially incorrect information supplied by the customer.

5. Service Availability

Services are subject to geographic coverage, available professionals, available time slots, weather conditions, operational capacity and other practical limitations.

Displaying a service or time slot does not guarantee availability until the booking has been successfully confirmed.

6. Booking Confirmation

A booking is considered confirmed only when the platform displays confirmation or sends an official booking confirmation through an available communication channel.

7. Service Pricing

The price shown at checkout may depend on the selected service, service package, property or vehicle category, duration, quantity, add-ons, applicable taxes, platform charges, location-related charges, discounts and promotional offers.

Where additional work is requested after the service professional arrives, any additional charge should be disclosed and accepted before the additional service is performed.

8. Taxes and Charges

Applicable taxes, fees or charges will be displayed where required. Customers are responsible for paying the total confirmed amount associated with the booking.

9. Payments

Payments may be made through available payment methods such as supported online payment gateways or cash-on-service where offered.

Online payment transactions may be processed by Razorpay or another payment service provider. A payment is treated as successful only after valid payment confirmation is received.

10. Payment Failure

If an online payment is unsuccessful, interrupted, pending or not confirmed, the booking may remain unpaid or unconfirmed until the payment provider and our system confirm the transaction.

If an amount is debited but a booking is not confirmed, please contact support with the relevant payment reference.

11. Service Professionals

Services may be delivered by employees, contractors, partners or independent service professionals authorized to receive bookings through the platform.

Service professionals are expected to follow applicable service standards, safety practices and booking instructions.

12. Customer Responsibilities

You agree to:

• Provide accurate service and contact information.
• Provide safe and reasonable access to the service location.
• Ensure that the location is legally accessible for the booked service.
• Inform us of known hazards or special conditions relevant to the service.
• Keep valuables, confidential documents and fragile items appropriately secured.
• Treat service professionals respectfully and lawfully.
• Make payment for confirmed services and approved additional work.

13. Arrival and Access

If the customer is unavailable, the address is inaccessible or the service cannot reasonably begin after arrival, the booking may be treated as delayed, rescheduled or cancelled according to the applicable cancellation policy.

14. Service Completion

The application may use a service-completion OTP, customer confirmation, provider confirmation, photographic proof or other workflow to record completion.

Where a completion OTP is used, you should provide it only after the agreed service has been completed to your reasonable satisfaction.

15. Complaints

If you have a concern regarding service quality, contact support as soon as reasonably possible and provide the booking reference, relevant details and supporting information where appropriate.

16. Rescheduling

Eligible bookings may be rescheduled before the applicable cutoff time and subject to availability of the requested new time slot.

A reschedule request is not confirmed until the application or support team confirms the updated booking.

17. Cancellation

Cancellation rights depend on the service, booking stage, scheduled appointment time, service professional assignment and any cancellation terms displayed at booking.

A cancellation charge may apply where a professional has already been assigned, dispatched or arrived, or where costs have already been incurred.

18. Refunds

Approved refunds are generally returned through the original online payment method where technically possible. Processing times may depend on banks, card networks, UPI providers and payment gateways.

Refund approval does not mean that funds will appear in the customer's account immediately.

19. Promotional Offers

Coupons, discounts, referral benefits and promotional offers may have eligibility criteria, usage limits, expiry dates, service restrictions and other terms.

Promotional benefits generally have no cash value unless explicitly stated otherwise.

20. Ratings and Reviews

You may be able to submit ratings, reviews or feedback after a service. You agree not to submit unlawful, abusive, misleading, defamatory, discriminatory or fraudulent content.

We may moderate content where necessary to protect users, professionals or the integrity of the platform.

21. Prohibited Use

You must not:

• Use the platform for unlawful or fraudulent purposes.
• Attempt unauthorized access to accounts, servers or administrative functions.
• Interfere with the operation or security of the website or applications.
• Create fraudulent bookings, payments, refunds, reviews or promotions.
• Harass, threaten or abuse customers, service professionals or staff.
• Copy, reverse engineer or misuse proprietary application components except where applicable law expressly permits it.

22. Account Suspension

We may restrict, suspend or terminate account access where reasonably necessary to investigate fraud, abuse, safety concerns, repeated payment failures, serious violations of these Terms or unlawful activity.

23. Account Deletion

Users who create an account may request account deletion through the application where the feature is available. Account deletion permanently removes the account and personal information that we are not legally required to retain.

Certain records may remain where required for taxation, financial reporting, fraud prevention, legal claims, dispute resolution or other lawful purposes.

24. Mobile Application Permissions

Our applications may request access to device features such as location, notifications, camera or photos where necessary for specific functionality. You may manage device permissions in your operating system settings.

25. Apple App Store and Google Play

If you download the application through Apple App Store or Google Play, your use of the store and download process may also be subject to the applicable store's terms and policies.

Apple and Google are platform providers and are not responsible for providing the actual Cleanshyn cleaning or home services booked through our platform.

26. Third-Party Services

Some functionality depends on third-party providers such as payment gateways, maps, OTP providers, authentication providers, cloud infrastructure or notification services. Availability of those functions may be affected by third-party outages or technical limitations outside our reasonable control.

27. Intellectual Property

The Cleanshyn name, logo, website design, application interface, software, graphics and original content are owned by or licensed to Cleanshyn and are protected by applicable intellectual-property laws.

28. Service Changes

We may modify, improve, replace or discontinue features, service categories, pricing structures, service areas or application functionality from time to time.

29. Limitation of Liability

To the maximum extent permitted by applicable law, Cleanshyn will not be liable for indirect, incidental, special or consequential losses arising from use of the platform where such exclusion is legally permitted.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.

30. Force Majeure

We are not responsible for delay or failure caused by events reasonably beyond our control, including severe weather, natural disasters, transportation disruption, government restrictions, internet outages, widespread infrastructure failure or similar events.

31. Privacy

Our collection and processing of personal information is described in our Privacy Policy.

32. Changes to These Terms

We may update these Terms as our services, business practices or legal requirements change. Updated Terms will be published with a revised effective date.

33. Governing Law

These Terms are governed by applicable laws and subject to the jurisdiction that legally applies to the relevant transaction and customer. Nothing in these Terms limits mandatory consumer rights available under applicable law.

34. Contact and Support

For questions about these Terms, a booking or an account, contact Cleanshyn using the details below.